• How can I view my invoice?

    Once your order has been processed, you can download a pdf version of your invoice in the "My orders" section of your customer area.

  • What payment methods can I use on the carolinedebenoist.com website?

    You can pay for your order by bank card (VISA, Mastercard, CB, Visa, Visa Electron), Apple Pay, PayPal or in 3 or 4 instalments free of charge with Alma. 

  • What is 3-instalment payment?

    Starting at €200 of purchase, you may pay for your order in 3 instalments over a period of 3 months, with no fees, using the Alma payment platform.

  • How are the monthly payments scheduled?

    Day of order: the first monthly instalment is equal to one third of the amount including VAT (shipping included).

    - 30 days after the order: the second monthly payment equal to one third of the amount including VAT (shipping included).

    - 60 days after the order: the final monthly payment equal to one third of the total amount (including shipping).

    For example, if I place my order on 1st November for €300 (including shipping), here's how the payment schedule works:

    - First monthly payment: €100 will be deducted from your account when you order on 1st November

    - Second monthly payment: €100 will be deducted from your account on 1st December

    - Third monthly payment: €100 will be deducted from your account on 1st January

    What are the qualifying conditions?

    Your basket must be worth between €200 and €1,500.

    We accept Visa, Mastercard and American Express cards issued in France, Belgium, Germany, and Spain.

    However, we do not accept prepaid, virtual and automatic-authorisation cards.

     Your credit card must remain valid for at least another 3 months to guarantee the 3 payments.

  • How can I take advantage of the 3-instalment, no-fee scheme?

    At checkout, simply select "Pay in instalments with Alma". You will then be redirected to a payment page where you will be asked to enter your bank details, like with a standard payment. A summary of your upcoming deadlines will be provided. You will then receive a summary email with your due dates, followed by a reminder email 3 days before each due date.

    How secure is it to pay by instalments with Alma?

    Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or push notification in your banking application, confirming that you initiated the transaction and that it is not fraudulent.

    I want to return my order. How do I get a refund?

    As with a standard return, you have 14 days from receipt of your order to return all or part of it.
    If I return my order in full:

    You will receive a refund of the first instalment only, the second and third instalments will be cancelled and therefore not debited.

    For example, if you placed an order for €300 on 1st November and you return your order in full, your account will be refunded the first monthly payment of €100 and the next two monthly payments of €100 will be cancelled.

    If I return part of my order:

    In this case, Alma's 3-instalment, no-fee payment platform will automatically reduce any outstanding payments by the amount of the refund, or if necessary, refund any sums already paid.